How to Upgrade or Downgrade Your Service

We have a video tutorial available which explains the process:


It is possible to upgrade or downgrade your service at any time. This process takes just a few easy steps and will automatically upgrade your server once the steps are completed. There won't be any file loss or IP changes when upgrading your service - your server will simply be adjusted to the new plan you select.

  1. Login to the client area.
  2. Select Services under the navigation bar, and then My Services.
  3. Select the service you wish to upgrade or downgrade.
  4. Click Upgrade/Downgrade on the left Actions sidebar menu.
    1. If you're upgrading a custom plan, you will need to select Upgrade/Downgrade Options instead, and skip to Step 6.
  5. Select the new plan you wish to change your server to and click Choose Product. You may also change the billing cycle of your service by selecting from the dropdown list for that plan you've selected. The price will be the value of the remaining days in your plan (the prorated amount).
  6. Make a payment for the invoice that is generated under your account. Your server will be upgraded immediately after your payment is received.

If your next renewal invoice has already been generated, you will need to pay this before making any changes to your server package. This doesn't mean you will be paying any extra - our system will only require you to pay the prorated amount when upgrading and you can receive a prorated credit refund of the extra amount you've paid if downgrading by submitting a ticket to our Billing Department.

If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php

Mitchell Smith

Managing Director @ Shockbyte

  • 235 brukere syntes dette svaret var til hjelp
Var dette svaret til hjelp?

Related Articles

How to Find and Share your Server's Log

Your server's console log is a live timeline of the events that take place on your server. As a...

How to Find Your Steam or Epic ID

Whether for whitelisting or banning players, or granting or revoking permissions, you'll need to...

How to Unsubscribe from all Steam Workshop Mods with any Game

For many reasons, you may want to unsubscribe from the Workshop Mods for a specific game on...

Frequently Asked Questions

If you would like to find out more, head over to our FAQ Page.Q: How are your servers so cheap?A:...

Which Server Location Should I Choose?

  We recommend picking the location that is geographically closest to you. If you're not sure...