How to Reset Your Multicraft Password

We have a video tutorial available which explains the process:


The Multicraft Password is what you use to not just log in to your server's control panel to be able to manage your server, but is also the password you use to access your server files (FTP password). This is sent to your email after completing your server order with Shockbyte and is different from your Client Account password.

WARNING: Never share your Multicraft and Shockbyte client account email and passwordIf you would like to give other users access to manage your server, you can have extra Multicraft accounts created for each user. 

If you forgot the password or simply want to change this to secure your account, you can reset your Multicraft password by following the steps below:

  1. Log in to the client area.
  2. Select Services under the navigation bar, and then My Services.
  3. Select one of your active Minecraft services.
  4. Select Change Password on the left-hand side under the Actions sidebar.
  5. Enter your new password and save the changes.

And that's it! Once you've changed your password, remember to log in with the new password you have set.

For added security, it is recommended to enable Two-Factor Authentication (2FA) on your Multicraft and Shockbyte client accounts:

 

If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php

Mitchell Smith

Managing Director @ Shockbyte

  • 511 Users Found This Useful
Was this answer helpful?

Related Articles

Create a Sub-Account for Billing

It is possible to create a sub-account for the client area to give someone else access to perform...

How to Enable 2-Factor Authentication in Your Shockbyte Account

2-Factor Authentication (2FA) adds an extra layer of security to your account adding an...

How to Update Your Account Information

At Shockbyte, we keep some of your personal information on file so that we can contact you about...

How to Change PayPal Account Used for Payments

You can change the PayPal account used for your payments using the steps below: If you have...

How to Add Funds to Your Account (Account Credit)

What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...