Account & Billing
Account & Billing
20 ArticlesUnified Login Flow - Access Client Area Using Your Shockbyte Account
Overview We've unified the login experience for the Shockbyte Client Area. You can now use your Shockbyte Account - the same account you use to access your game server Control Panel - to log in to the Client Area at shockbyte.com/billing. This means you no longer need to maintain separate credentials for the Client Area and Control Panel. One account, one login. --- Using Your Shockbyte Account 1. Go to shockbyte.com/billing and login. You'll be redirected to the Shockbyte Account login. 2. Enter the same email address you've used for Client Area in the past - this hasn't changed. 1. If you had an existing Shockbyte Account, login with those credentials. 2. If you didn't have a Shockbyte Account before, you'll be prompted to verify your email and set a password. 3. That's it - you'll be taken straight into your Client Area. If you're unsure which email address you're supposed to use, check the welcome email you received when you first signed up, or the email used to access the Control Panel. --- Frequently Asked Questions What is the Client Area? The Client Area (shockbyte.com/billing) is where you manage your Shockbyte services - including subscriptions, invoices, billing details and support tickets. --- What is a Shockbyte Account? Your Shockbyte Account is the main account you use to log in to the game server Control Panel. It's now also used to access the Client Area, so everything is in one place. --- I used to have separate logins for the Client Area and the Control Panel. What happened to my Client Area account? Your old Client Area account has been migrated. Your Shockbyte Account now gives you access to both the Control Panel and the Client Area - no separate login needed. If you didn't already have a Shockbyte Account, one has been created for you automatically using the email address on your Client Area account. To access it, follow the steps above. --- I used Google (SSO) to sign in to my old Client Area account. Does that still work? Yes. Any Google sign-in links associated with your old Client Area account have been automatically carried over to your Shockbyte Account. You can continue to use "Sign in with Google" as before - just make sure you're using the same Google account. --- What happens to two-factor authentication (2FA)? If you had 2FA enabled on your old Client Area account, you may need to reconfigure it on your Shockbyte Account, as 2FA settings are managed at the account level. To check or update your 2FA settings, log in to your Shockbyte Account and navigate to your account security settings. If you run into any issues, our support team is happy to help. --- My Shockbyte Account is linked to the wrong Client Area account. What do I do? If your Shockbyte Account has been linked to a Client Area account that isn't your preferred one, our support team can move the link for you. To get this sorted, please open a support ticket and include the following: - The email addresses of both Client Area accounts - Proof of ownership for both accounts (e.g. the last 4 digits of the payment method used, recent invoice numbers, or any other identifying details) Once verified, we'll relink your Shockbyte Account to the correct Client Area account. --- I can't log in. What should I do? Here are a few things to try: - Forgot your password? Use the password reset option on the login page. The reset link will be sent to the email address on your Shockbyte Account. - Not sure which email to use? Try the email address you used to access your old Client Area, or the one you use for your game panel. - Account just created for you? If you didn't previously have a Shockbyte Account, login with your existing email address. Follow the steps to verify your email and set up your password. - Still stuck? Reach out to our support team through shockbyte.com/billing/submitticket.php and we'll get you sorted. --- Will my billing history and services still be there? Yes. All of your existing services, invoices, and account history are fully intact. The unification is a login change only - nothing about your services or data has changed.
Server Missing After Checkout Using Google Pay, Apple Pay, or Link
When you purchase a server using Google Pay, Apple Pay, or Link, you are not required to log in or register an account on the Shockbyte website beforehand. In these cases, an account is automatically created during checkout, typically using the email address associated with the payment method. When this happens, it can be concerning if you log in later and cannot find your server or access it right away. Rest assured, the server is usually active and simply associated with a different email address than expected. --- Table Of Contents Locating Your New Server If You're Still Unable to Locate Your Server First Login After Locating Your Server Moving Your Server to a Different Email --- Locating Your New Server After purchase, payment and server confirmation emails are sent to the account that was automatically created during checkout, which you can use to confirm which email the server was activated under. Steps to try before contacting support 1. Check the inbox of the email address associated with the payment method. 2. Check the inbox of each email address you own. Include old or unused accounts. 3. Check your Spam folder. --- Still Unable to Locate Your Server If you’re still unable to locate your server after following the previous steps, you can contact our support team to help find it for you. What to Provide When Contacting Support To make this process as quick and easy as possible, please provide as much of the following information as you can. If you’re unsure about any details, like whether your billing address was your old or new one, please include both. - The email address or possible emails used for the payment. - Your full name. - Your address, including country and state. - Your phone number. - The date and time of purchase. - The last 4 digits of your card or the transaction ID. - The total amount paid. - Your IP address (you can find it at http://ipchicken.com/). --- First Login After Locating Your Server After you’ve located your server, you can log in for the first time. When you have a server with us, you technically have two accounts: your Client Account and Control Panel Account. Both will use the same email but different passwords. - Your Client Account is used to manage billing on our main website. Its password can be reset here. - Your Control Panel Account is used to manage your server on our control panel website. Its password can be reset here. --- Moving Your Server to a Different Email If you'd like to move your server to a different email after you've located it, please contact our support team to request the transfer. Make sure the new email is already registered with us so we can complete the process. You can still access the server with your current email and continue playing while you wait for support to complete the transfer. What to Provide When Contacting Support - The email currently used by the server. - The new email you want to transfer it to. Additional Information to Verify Ownership To make this process as quick and easy as possible, please also provide as much of the following information as you can. If you’re unsure about any details, like whether your billing address was your old or new one, please include both. - Your full name. - Your address, including country and state. - Your phone number. - The date and time of purchase. - The last 4 digits of your card or the transaction ID. - The total amount paid. - Your IP address (you can find it at http://ipchicken.com/). --- To learn more about dedicated server hosting, you can check out our knowledgebase articles found here.
How to Cancel your GamerSafer GSAuth Addon
If you no longer need the GamerSafer GSAuth Addon for your Shockbyte server, you can cancel it by submitting a support ticket through the Shockbyte Panel. Follow the steps below to request cancellation. --- Steps to Cancel the GSAuth Addon 1. Log in to the Shockbyte Panel Visit the Shockbyte Panel and enter your account credentials and log in. 2. Open a Support Ticket In the Shockbyte Panel, locate the Support button in the sidebar and click on it. Select Open a New Ticket. 3. Request Cancellation of the GSAuth Addon In the Subject field, enter: Request to Cancel GamerSafer GSAuth Addon. In the Message section, provide the following details: - Select and link the correct server that has the GSAuth Addon. - Clearly state that you would like to cancel the GSAuth Addon. - Request confirmation once the cancellation is processed. 4. Submit the Ticket Click Submit and wait for a response from the Shockbyte Support Team. --- What Happens After Cancellation? - Once the request is processed, the addon will no longer be active on your server. - Any future billing for the GSAuth Addon will be stopped. - If you need to re-enable the addon in the future, you will need to repurchase it through the Shockbyte Panel. For further assistance, visit the Shockbyte Knowledgebase or contact Shockbyte Support.
How to use the Shockbyte Self-Serve Refund Feature
At Shockbyte, we offer an automated Self-Serve Refund feature if you decide your service isn’t the right fit after purchase. ::ProseNote{title="Having trouble with your server?" description="If you’re experiencing any issues with your server, please consider reaching out to our support team beforehand. We are happy to assist you in resolving any issues as soon as possible." appearance="danger"} :: --- Self-Serve Refund Eligibility Our automated refund feature is available to customers who are within the first 72-hours of purchasing their service. If you're still within this window, you can follow the next steps. ::ProseNote{title="Option Unavailable" description="If this option isn’t available, you can reach out to our support team to request a refund. Our team will review your request and contact you with any updates or required next steps." appearance="discovery"} :: --- Using the Self-Serve Refund Feature 1. Open the Control Panel of the server you wish to refund. 2. Select Manage your plan on the left sidebar. 3. Click the three dots in the Plan Details menu. 4. Select the Refund button to open the self-serve refund menu. 5. Enter the Reason for a refund, then select Refund to finalize the process. Providing additional information about the reason for your refund is invaluable to our team. We regularly review this feedback carefully to improve our services and customer experience. --- That's it! Once the steps are complete, you’ll receive a confirmation email and the refund will be processed. It may take up to 10 business days for the refund to appear in your account.
How to Reset Your Shockbyte Client Account Password
Your Shockbyte Client Account password allows you to access the client area, where you can manage your subscriptions and oversee your account and billing information. Please note that your Client account is separate from your Panel Account. For instructions on how to reset your Panel Account password, please refer to this guide. ::ProseNote{title="Important" description="Never share your email and password with another user. If you want to give other users access to your account and billing, please see this guide here." appearance="danger"} :: Resetting your Client Account Password via Login You can reset your client account password within the client area by using the Forgot Password? page. 1. Open the client area. 2. In the top right corner, below Admin, click on Account, then select Forgot Password?. 3. Enter your Email Address associated with your Shockbyte Client account then click Submit. 4. Check your inbox for a password reset email from , and remember to check your spam or junk folder if you don’t see it. 5. Click the link provided in the email and then set a new password. 6. Click on Save Changes to confirm your new password. --- Resetting your Client Account Password via Client Area You can reset your client account password in the client area under the Change Password section, provided you know your existing password. 1. Open the client area and login to your account. 2. In the top right corner, below Admin, click on Account, then select Change Password. 3. Enter your Existing Password and New Password on the Change Password page. 4. Click on Save Changes to confirm your new password. Once you've changed your password, remember to log in with the new password you have set. For added security, it is recommended to enable Two-Factor Authentication (2FA) on all your accounts: Enable Two-Factor Authentication on Your Shockbyte Client Account Enable Two-Factor Authentication on the Shockbyte Panel
Mobiamo Not Showing For SMS Payments
Mobiamo only accepts payments in certain preset amounts that vary by country and currency. If your invoice doesn't match one of these amounts, Mobiamo might round up to the closest minimum. You can check the accepted amounts for your currency here. For your first invoice with Shockbyte, you'll need to overpay to reach the minimum amount since our system requires an invoice payment to get started. The extra amount will go into your account as credit for future use. --- How to Add Funds to Your Account After your first payment, you can avoid this by using the Add Funds feature to top up with a supported amount when needed. 1. Using the Mobiamo coverage page, find the next supported price above the cost of your plan. For example, if your invoice with us is $12.50, the next price point might be $15 or $20 - you can find a supported price on the coverage page. 2. On your client area, go to the top menu and navigate to Billing Add Funds. 3. On the Add Funds page, enter the supported price point you would like to deposit under the Amount to Add and select the Payment Method you would like to use. 4. Click the Add Funds button to place the order and continue to checkout. 5. Once credit has been added to your account, open the invoice for your service in the Billing Area. On this page, you should now see a button that says Apply Credit. Click this and your invoice will now be paid. If you're still having trouble, don’t hesitate to reach out to our support team for help. Just let us know your country, currency, and invoice ID when you get in touch.
How To Update Your PayPal Subscription
When upgrading or downgrading your server, PayPal may not automatically adjust your subscription amount. Therefore, we recommend manually updating your server's subscription to prevent overpayment or underpayment for your service. --- Updating Your PayPal Subscription You can update your PayPal Subscription manually through a renewal invoice in your client area. 1. If you have an existing Shockbyte PayPal subscription for your service, you can follow our guide to cancel it here. Please note that If you have multiple services, each with its own subscription, make sure you're cancelling the right one. 2. When it's time for your service renewal, open the renewal invoice in your Client Area. 3. On the invoice page, click on the PayPal - Subscribe button. This will open the PayPal login page. 4. Log in to the PayPal account you wish to use and follow the on-screen prompts to complete the payment and create a new subscription. If you would like to use a different payment method to complete a payment, refer to this article: How to Change Payment Method.