We're Hiring
Shockbyte is the largest game server host in Asia Pacific, having served tens of thousands of clients worldwide.
We’re always looking for motivated, talented people who are passionate about what they do. We want to create an environment where our staff love what they do and are excited to work each day. We believe work should be fun and a place to create long-lasting friendships. We hold a monthly games night for our team and provide many benefits including free services, performance bonuses, flexible working hours as well as the choice of working in-office or from the comfort of your own home.
We’re committed to creating a unique and powerful product and focus on the details to make sure we get it right. If you have a thirst for innovation and share our vision, we want to hear from you!
Last updated: 4/20/2021
DESCRIPTION
Your main role will be to provide frontline support to Shockbyte customers through our available support platforms.
TASKS & RESPONSIBILITIES
- Respond to customer support requests to solve any issues they may have.
- Identify customer needs and apply troubleshooting procedures where required.
- Spot trends in customer requests which may need escalation.
- Classifying incidents and escalating or reassigning them to the appropriate teams or departments if necessary.
REQUIREMENTS
- You have a genuinely friendly, optimistic, and helpful attitude.
- You are open-minded and have a willingness to learn.
- A strong understanding of the English language with attention to detail.
- You are able to convey information in a clear and easy to understand format.
- An individual who is accountable for their actions and not afraid to ask for help if required.
- An honest, confident and vocal individual that speaks up and suggests improvements.
HELPFUL ATTRIBUTES
- Prior experience with Multicraft and/or other game server control panels.
- Prior experience with WHMCS.
- Previous customer service / technical support experience.
Location
Anywhere
APPLY
DESCRIPTION
As a Graphic Designer, you will create the branding and graphical pieces for use on our website and promotional materials. The graphics you create should capture the attention of the viewers and communicate the message of our business. To keep up with the times, you will need to have a creative flare and a strong ability to turn the project's requirements into an effective design.
TASKS & RESPONSIBILITIES
- Study the design brief, and work in accordance to it.
- Conceptualise visuals based on the project at hand.
- Prepare and present rough drafts of the design briefs.
- Use appropriate colours, dimensions, and layouts for each graphical design/image.
- Amend developed designs after proposing for feedback.
- Acquire appropriate licenses for assets used.
- Follow brand style and identity guidelines.
- Ensure that the final designs are visually appealing, demonstrate our brand, and are well representative of our business.
- Manage backups of source files, assets, exported graphics, etc.
REQUIREMENTS
- Proven graphic design experience.
- Excellent communication skills.
- A strong portfolio of personally designed graphics or designs.
- Ability to take on feedback and make amendments as seen necessary.
- Ability to work productively and consistently reach deadlines.
HELPFUL ATTRIBUTES
- Degree or Certificate in Graphic Design or Media.
- A strong familiarity of design programs and software (e.g. Adobe Illustrator, Photoshop, etc).
Location
Anywhere
APPLY
DESCRIPTION
As a Video Producer, you will plan & create videos for our YouTube channel and other social media platforms in order to raise brand awareness and generate relevant and engaging content.
TASKS & RESPONSIBILITIES
- Create videos as directed by your supervisor.
- Plan videos, including content and voice-over scripts.
- Record and edit videos.
- Complete videos by the deadline, so they can be published on time.
- Record voice-overs for any content when requested.
- Record b-roll footage as requested.
- Manage backups of video files, descriptions, final videos, thumbnails, etc..
- Collaborate with other departments to produce content they require.
- Follow the style guide of our brand.
- Actively communicate with your supervisor and provide frequent updates of work completed.
REQUIREMENTS
- A high quality microphone and willing to record voiceovers.
- Adobe Premiere Pro.
- A strong understanding of the English language with attention to detail.
- The ability to work effectively with a team and on your own.
- Creativity and ability to develop original content that encourages engagement.
- Ability to provide creative, editorial and technical support to the team.
- Prior experience in creating textual, graphical and/or multimedia content.
- Prior experience with Adobe software such as Premiere Pro.
- Experience using programs to record high-quality videos.
- Portfolio or video example is required.
- Experience in gaming-related video production.
- Ability to create instructional videos.
HELPFUL ATTRIBUTES
- Understanding of SEO, particularly for YouTube and Google.
- Owns a copy of any or all games that Shockbyte supports.
- Experience in managing servers for games like Minecraft and SteamCMD-supported games (Rust, ARK: Survival Evolved, etc).
Location
Anywhere
APPLY
DESCRIPTION
We are looking for an enthusiastic and talented Blog Writer to generate engaging and original content for our blog. As our Blog Writer, you will research and curate relevant and engaging posts that will appeal to our current and prospective audience.
TASKS & RESPONSIBILITIES
- Research, generate and pitch ideas for blog posts.
- Write, edit and publish content on our blog.
- Maximise site traffic by optimisation with SEO keywords.
- Monitor responses to content posted on our platforms to better understand our audience.
- Stay up-to-date on industry trends to find opportunities to attract new readers, and create stronger, more engaging content.
REQUIREMENTS
- Understanding of and ability to implement SEO.
- Portfolio of published work.
- Proficient with Google Docs.
- Experience with CMS software and similar blogging platforms.
- Excellent grammar and writing skills.
- Ability to work productively and consistently reach deadlines.
- Self-motivated and proactive.
HELPFUL ATTRIBUTES
- Adept with Google Analytics and other web traffic metrics.
Location
Anywhere
APPLY
DESCRIPTION
As a Social Media Assistant, you will work alongside the Social Media Team to establish Shockbyte’s social media presence to increase brand awareness and engage with customers.
TASKS & RESPONSIBILITIES
- Respond to messages on various platforms (Twitter, Facebook, Instagram) via Agorapulse.
- Monitor brand mentions, market trends, and incident reports.
- Respond to and forward feedback from clients and respond to their reviews (Trustpilot, Google).
- Assist with the creation & publishing of content on our Social Media platforms, and publicising of events.
REQUIREMENTS
- Knowledge and understanding of gaming communities.
- Familiarity and understanding of Photoshop.
- Strong familiarity with social platforms.
- Up-to-date and understanding of latest trends.
- Familiarity and understanding of SEO.
HELPFUL ATTRIBUTES
- Experience interacting with clients via Social Media.
- Familiarity with Adobe Illustrator or similar software.
- Familiarity with Adobe Premiere or other video editing software.
- Familiarity with Jira or other task-tracking software.
Location
Anywhere
APPLY
DESCRIPTION
As a Partnerships Manager, you will be responsible for looking after our Partners by building and maintaining a relationship with them, as well as working to extend our Partnership Program. You will also be in charge of finding new Partners and providing lead generation.
TASKS & RESPONSIBILITIES
- Support current Partners with the requests and concerns they raise.
- Research prospective Partners, identify key players and generate interest in their products/services.
- Provide one-on-one support to assigned the Partner(s).
- Negotiate and finalise deals with prospective Partners following guidelines and policies.
- Deliver a great experience to our Partners - you will represent our brand and be our Partners’ liaison internally.
REQUIREMENTS
- Experience working in a customer-facing or B2B role.
- Extensive knowledge of the culture within gaming communities.
- Excellent communication and professional language internally at as well as with brand partners.
- Excellent organisation and time management skills.
- Attention to detail.
HELPFUL ATTRIBUTES
- Experience using a CRM (e.g. Freshsales/Hubspot).
- Experience planning and managing events.
- Multilingual (particularly Spanish and English).
Location
Anywhere
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DESCRIPTION
As a Software Developer, you will maintain and extend software projects at Shockbyte, as well as be involved in the creation of new tools and software for our staff, customers and backend infrastructure.
TASKS & RESPONSIBILITIES
- 1+ years experience as a web developer.
- Experience building progressive web applications, using frameworks such as React, Vue.js, AngularJS or similar.
- Proficient in HTML, CSS, JavaScript (or TypeScript) including best practices and conventions.
- Highly proficient in Node.js development.
- Ability to manage source code with Git.
- Able to work independently.
REQUIREMENTS
- Write effective, maintainable and extensible code.
- Adding new features to the products/platforms.
- Resolving issues from GitLab.
- Brainstorming new platform ideas and improvements.
- Proactively participate in company discussions and personal/professional development activities.
- Collaborate with the development team to complete assigned projects.
HELPFUL ATTRIBUTES
- Experience with Docker.
- Experience using TailwindCSS.
- Experience with cloud platforms such as AWS.
- Strong understanding of relational and NoSQL databases (particularly MySQL and MongoDB).
- Experience with PHP.
- Understanding of web design (UX and/or UI).
Location
Anywhere
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