We're Hiring

Description

Your main role will be to provide front line assistance to Shockbyte customers by support ticket.

Tasks & Responsibilities

• Respond to customer support tickets in order to solve any issue they may have.
• Identify customer needs and troubleshoot issues as reported.
• Spot trends in customer requests that may need to be escalated.
• Classifying incidents and escalating or reassigning them to the right people or departments if necessary.

Requirements

• You have a genuinely friendly, optimistic, and helpful attitude.
• You have an open mind and are always willing to learn new things.
• A strong understanding of the English language with attention to detail.
• You are able to convey information in a clear and easy to understand format.
• An individual that owns their mistakes and is not afraid to ask for help when needed.
• An honest, confident and vocal individual that speaks up and suggests improvements
• Be able to use Discord for remote communications.

Helpful Attributes

• Prior experience with Multicraft and/or other game server control panels.
• Prior experience with WHMCS.
• Previous customer service / technical support experience.

Location

Anywhere

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Description

As a Graphic Designer, you will create the branding and graphical pieces for use on our website and promotional materials.

The graphics you create should capture the attention of the viewers and communicate the message of our business. To keep up with the times, you will need to have a creative flare and a strong ability to turn the project's requirements into an effective design.

Tasks & Responsibilities

• Study the design brief, and work in accordance to it.
• Conceptualise visuals based on the project at hand.
• Prepare and present rough drafts of the design briefs.
• Use appropriate colours, dimensions, and layouts for each graphical design/image.
• Amend developed designs after proposing for feedback.
• Acquire appropriate licenses for assets used.
• Follow brand style and identity guidelines.
• Ensure that the final designs are visually appealing, demonstrate our brand, and are well representative of our business.
• Manage backups of source files, assets, exported graphics, etc.

Requirements

• Proven graphic design experience.
• Excellent communication skills.
• A strong portfolio of personally designed graphics or designs.
• Ability to take on feedback and make amendments as seen necessary.
• Ability to work productively and consistently reach deadlines.
• Ability to use Discord for remote communications.

Helpful Attributes

• Degree or Certificate in Graphic Design or Media.
• A strong familiarity of design programs and software (e.g. Adobe Illustrator, Photoshop, etc).

Location

Anywhere

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Description

As a Video Producer, you will plan & create videos for our YouTube channel and other social media platforms in order to raise brand awareness and generate relevant and engaging content.

Tasks & Responsibilities

• Create videos as directed by your supervisor.
• Plan videos, including content and voice-over scripts.
• Record and edit videos.
• Complete videos by the deadline, so they can be published on time.
• Record voice-overs for any content when requested.
• Record b-roll footage as requested.
• Manage backups of video files, descriptions, final videos, thumbnails, etc..
• Collaborate with other departments to produce content they require.
• Follow the style guide of our brand.
• Actively communicate with your supervisor and provide frequent updates of work completed.

Requirements

• A high quality microphone and willing to record voiceovers.
• Adobe Premiere Pro
• A strong understanding of the English language with attention to detail.
• The ability to work effectively with a team and on your own.
• Creativity and ability to develop original content that encourages engagement.
• Ability to provide creative, editorial and technical support to the team.
• Prior experience in creating textual, graphical and/or multimedia content.
• Prior experience with Adobe software such as Premiere Pro.
• Experience using programs to record high-quality videos.
• Portfolio or video example is required.

Helpful Attributes

• Understanding of SEO, particularly for YouTube and Google.

Location

Anywhere

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Submit Application

Description

As a Social Media Assistant, you will work alongside the Social Media Team to establish Shockbyte’s social media presence to increase brand awareness and engage with customers.

Tasks & Responsibilities

• Respond to messages on various platforms (Twitter, Facebook, Instagram) via Agorapulse.
• Monitor brand mentions, market trends, and incident reports.
• Respond to and forward feedback from clients and respond to their reviews (Trustpilot, Google).
• Assist with the creation & publishing of content on our Social Media platforms, and publicising of events.

Requirements

• Knowledge and understanding of gaming communities.
• Familiarity and understanding of Photoshop.
• Strong familiarity with social platforms.
• Up-to-date and understanding of latest trends.
• Familiarity and understanding of SEO
• Ability to use Discord for internal communications.

Helpful Attributes

• Experience interacting with clients via Social Media.
• Familiarity with Adobe Illustrator or similar software.
• Familiarity with Adobe Premiere or other video editing software.
• Familiarity with Jira or other task-tracking software.

Location

Anywhere

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Submit Application

Description

As a Partnerships Manager, you will be responsible for looking after our Partners by building and maintaining a relationship with them, as well as working to extend our Partnership Program. You will also be in charge of finding new Partners and providing lead generation.

Tasks & Responsibilities

• Support current Partners with the requests and concerns they raise.
• Research prospective Partners, identify key players and generate interest in their products/services.
• Provide one-on-one support to assigned the Partner(s).
• Negotiate and finalise deals with prospective Partners following guidelines and policies.
• Deliver a great experience to our Partners - you will represent our brand and be our Partners’ liaison internally.

Requirements

• Experience working in a customer-facing or B2B role.
• Extensive knowledge of the culture within gaming communities.
• Excellent communication and professional language internally at as well as with brand partners.
• Excellent organisation and time management skills.
• Attention to detail.

Helpful Attributes

• Experience using a CRM (e.g. Freshsales/Hubspot).
• Experience planning and managing events.
• Multilingual (particularly Spanish and English).

Location

Anywhere

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Submit Application

Description

As a front or back end web developer, you will maintain and extend our website as well as be involved in the creation of new web-based tools for our customers.

Requirements

• 1+ years experience as a web developer.
• Solid understanding of HTML, CSS, JS including best practices and conventions.
• Experience managing source code with Git (or willingness to learn).
• Ability to work productively and consistently reach deadlines.
• You must submit your portfolio (you will be asked during the application process).
• Be able to use Discord for remote communications.

Helpful Attributes

• Experience with any of: Node.js, Java.
• Experience with React, Vue.js, AngularJS or similar frameworks.
• Experience with mobile development.
• Experience with DevOps.

Location

Anywhere

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Description

As a QA Tester you will test our software for bugs, security issues and mistakes. You will also be involved in planning new software and features with our development team.

Requirements

• Ability to read and modify code in a variety of languages.
• A strong understanding of web application security.
• Ability to work productively and consistently reach deadlines.
• Be able to use Discord for remote communications.

Helpful Attributes

• Basic programming experience.
• An understanding of HTML, CSS, JS including best practices and conventions.
• Experience managing source code with Git (or willingness to learn).

Location

Anywhere

Apply

Submit Application