We're Hiring

Description

Your main role will be to provide front line assistance to Shockbyte customers by support ticket.

Tasks

• Respond to customer support tickets in order to solve any issue they may have.
• Identify customer needs and troubleshoot issues as reported.
• Spot trends in customer requests that may need to be escalated.
• Classifying incidents and escalating or reassigning them to the right people or departments if necessary.

Requirements

• You have a genuinely friendly, optimistic, and helpful attitude.
• You have an open mind and are always willing to learn new things.
• A strong understanding of the English language with attention to detail.
• You are able to convey information in a clear and easy to understand format.
• An individual that owns their mistakes and is not afraid to ask for help when needed.
• An honest, confident and vocal individual that speaks up and suggests improvements
• Be able to use Discord for remote communications.

Helpful Attributes

• Prior experience with Multicraft and/or other game server control panels.
• Prior experience with WHMCS.
• Previous customer service / technical support experience.

Location

Anywhere

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Description

As a Content Director, you will develop the content team and facilitate the production of materials for our website, social media, and video platforms to raise brand awareness and generate relevant and engaging content.

Requirements

• A strong understanding of the English language with attention to detail.
• A strong sense of leadership and ability to work effectively with a team.
• Ability to work productively and consistently reach deadlines.
• Creativity and ability to develop original content that encourages engagement.
• Ability to provide creative, editorial and technical support to the team.
• Knowledge in SEO and highly experienced with keyword placements.
• Be able to use Discord for remote communications.

Helpful Attributes

• Prior experience in creating textual, graphical and/or multimedia content.
• Prior experience with Adobe software such as Photoshop, Premiere Pro, After Effects.
• Experience with the different social media platforms.
• Adept with Google Analytics and other web traffic metrics.

Location

Anywhere

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Description

As a digital artist you will create artwork for use on our website and promotional material.

Requirements

• 1+ years experience creating digital art.
• Ability to work productively and consistently reach deadlines.
• You must submit your portfolio (you will be asked during the application process).
• Be able to use Discord for remote communications.

Helpful Attributes

• Experience with / use of Photoshop.
• Experience with character design.

Location

Anywhere

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Description

As a Graphic Designer, you will create the branding and graphical pieces for use on our website and promotional materials.

The graphics you create should capture the attention of the viewers and communicate the message of our business. To keep up with the times, you will need to have a creative flare and a strong ability to turn the project's requirements into an effective design.

Tasks & Responsibilities

• Study the design brief, and work in accordance to it.
• Conceptualise visuals based on the project at hand.
• Prepare and present rough drafts of the design briefs.
• Use appropriate colours, dimensions, and layouts for each graphical design/image.
• Amend developed designs after proposing for feedback.
• Acquire appropriate licenses for assets used.
• Follow brand style and identity guidelines.
• Ensure that the final designs are visually appealing, demonstrate our brand, and are well representative of our business.
• Manage backups of source files, assets, exported graphics, etc.

Requirements

• Proven graphic design experience.
• Excellent communication skills.
• A strong portfolio of personally designed graphics or designs.
• Ability to take on feedback and make amendments as seen necessary.
• Ability to work productively and consistently reach deadlines.
• Ability to use Discord for remote communications.

Helpful Attributes

• Degree or Certificate in Graphic Design or Media.
• A strong familiarity of design programs and software (e.g. Adobe Illustrator, Photoshop, etc).

Location

Anywhere

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Submit Application

Description

As a Social Media Assistant, you will work alongside the Community Director to establish Shockbyte’s social media presence through customer interaction, campaigns and strategies to increase social media following and engagement.

Tasks

• Respond to questions, comments and feedback through various social media platforms.
• Participate in creation and execution of relevant and engaging social media content to raise brand awareness through collaborative efforts with other departments.
• Monitor brand mentions, market trends, and incident reports.
• Manage social media engagement during events, campaigns and other promotions.
• Research, analyze and apply social media strategies to ensure the success of ads and campaigns.
• Assist in the management of timelines to schedule a regular stream of content to ensure consistent community engagement.

Requirements

• A friendly, optimistic and customer-oriented attitude.
• A strong understanding of the English language with attention to detail.
• Ability to communicate and relay information effectively.
• Creativity and ability to generate engaging content.
• Adequate knowledge of online marketing and a good understanding of market trends.
• Be able to use Discord for remote communications.

Helpful Attributes

• Prior experience with using a variety of social media platforms.
• Prior experience with using social media management and analytics tools.
• Previous customer service / technical support experience.

Location

Anywhere

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Submit Application

Description

As an Event Coordinator, you will facilitate the planning, organization and execution of events for the Shockbyte Community.

Tasks

• Propose event ideas geared towards promoting community-company relationship and raising brand awareness.
• Work alongside the Community Director in coordinating with other departments to ensure the success of events as well as create sales opportunities for the company.
• Seek out companies, organizations, communities, creators, and influencers to participate or collaborate with in these events to provide mutual promotional or sales opportunities.
• Manage event logistics to ensure its success.
• Generate pre and post-event evaluations that can be used as guidelines for organizing of future events.

Requirements

• Creativity and ability to think outside the box.
• An exceptional interpersonal, organizational, and marketing skills.
• A strong sense of leadership and ability to work effectively with a team.
• Ability to multi-task and perform under stress.
• Ability to communicate and negotiate.
• Be able to use Discord for remote communications.

Helpful Attributes

• Prior experience in organizing successful small to large-scale events.
• Good general knowledge of Minecraft and Shockbyte.
• Previous experience coordinating remotely.

Location

Anywhere

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Submit Application

Description

As a front or back end web developer, you will maintain and extend our website as well as be involved in the creation of new web-based tools for our customers.

Requirements

• 1+ years experience as a web developer.
• Solid understanding of HTML, CSS, JS including best practices and conventions.
• Experience managing source code with Git (or willingness to learn).
• Ability to work productively and consistently reach deadlines.
• You must submit your portfolio (you will be asked during the application process).
• Be able to use Discord for remote communications.

Helpful Attributes

• Experience with any of: Node.js, Java.
• Experience with React, Vue.js, AngularJS or similar frameworks.
• Experience with mobile development.
• Experience with DevOps.

Location

Anywhere

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Description

As a QA Tester you will test our software for bugs, security issues and mistakes. You will also be involved in planning new software and features with our development team.

Requirements

• Ability to read and modify code in a variety of languages.
• A strong understanding of web application security.
• Ability to work productively and consistently reach deadlines.
• Be able to use Discord for remote communications.

Helpful Attributes

• Basic programming experience.
• An understanding of HTML, CSS, JS including best practices and conventions.
• Experience managing source code with Git (or willingness to learn).

Location

Anywhere

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Submit Application