We're Hiring

Shockbyte is the largest game server host in Asia Pacific, having served tens of thousands of clients worldwide.

We’re always looking for motivated, talented people who are passionate about what they do. We want to create an environment where our staff love what they do and are excited to work each day. We believe work should be fun and a place to create long-lasting friendships. We hold a monthly games night for our team and provide many benefits including free services, performance bonuses, flexible working hours as well as the choice of working in-office or from the comfort of your own home.

We’re committed to creating a unique and powerful product and focus on the details to make sure we get it right. If you have a thirst for innovation and share our vision, we want to hear from you!

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Benefits

Flexible
Hours
Performance
Bonuses
Free
Services
Shockbyte
Merch
Generous
Pay

Support Operator Part-Time

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Description

Your main role will be to provide front line assistance to Shockbyte customers by support ticket.

Tasks

Respond to customer support tickets in order to solve any issue they may have.
Identify customer needs and troubleshoot issues as reported.
Spot trends in customer requests that may need to be escalated.
Classifying incidents and escalating or reassigning them to the right people or departments if necessary.

Requirements

You have a genuinely friendly, optimistic, and helpful attitude.
You have an open mind and are always willing to learn new things.
A strong understanding of the English language with attention to detail.
You are able to convey information in a clear and easy to understand format.
An individual that owns their mistakes and is not afraid to ask for help when needed.
An honest, confident and vocal individual that speaks up and suggests improvements
Be able to use Discord for remote communications.

Helpful Attributes

Prior experience with Multicraft and/or other game server control panels.
Prior experience with WHMCS.
Previous customer service / technical support experience.

Location

Anywhere

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Full Stack Web Developer Contracted

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Description

As a full stack web developer you will maintain and extend our website as well as be involved in the creation of new web-based tools for our customers.

Requirements

1+ years experience as a web developer.
Solid understanding of HTML, CSS, JS including best practices and conventions.
Experience managing source code with Git (or willingness to learn).
Ability to work productively and consistently reach deadlines.
You must submit your portfolio (you will be asked during the application process).
Be able to use Discord for remote communications.

Helpful Attributes

Experience with any of: Node.js, Java.
Experience with React, Vue.js, AngularJS or similar frameworks.
Experience with mobile development.

Location

Anywhere

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Submit Application

QA Tester Contracted

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Description

As a QA Tester you will test our software for bugs, security issues and mistakes. You will also be involved in planning new software and features with our development team.

Requirements

Ability to read and modify code in a variety of languages.
A strong understanding of web application security.
Ability to work productively and consistently reach deadlines.
Be able to use Discord for remote communications.

Helpful Attributes

Basic programming experience.
An understanding of HTML, CSS, JS including best practices and conventions.
Experience managing source code with Git (or willingness to learn).

Location

Anywhere

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Submit Application

Digital Artist Contracted

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Description

As a digital artist you will create artwork for use on our website and promotional material.

Requirements

1+ years experience creating digital art.
Ability to work productively and consistently reach deadlines.
You must submit your portfolio (you will be asked during the application process).
Be able to use Discord for remote communications.

Helpful Attributes

Experience with / use of Photoshop.
Experience with character design.

Location

Anywhere

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Submit Application