If you are encountering the 530 Authentication failed error when accessing your server files via an FTP client such as FileZilla, it means that you are using an incorrect username or password.
In order to successfully access your server files, you can follow these tips:
- Ensure that you are using the correct username. Your FTP username can be found on the control panel under Files > SFTP Connect. Please ensure that you enter the username exactly as it appears as there is a set of numbers at the end of the username that must be included. Note that the username is different for each server.
- Ensure that you are using the correct password. Your FTP password is the same as your Server Control Panel password.
- Make sure that there are no spaces before or after the username and password. If you are copying and pasting the details in, try entering them manually (and vice versa).
- You can also try resetting your Server Control Panel password by following our guide.
- Ensure that you enter the correct information in the appropriate locations. The numbers inside coloured circles have been added to the screenshots below to guide you on where to place each login detail:
Alternatively, you can try using an alternative FTP File Management software such as WinSCP, which we have a guide on how to use here.
