KnowledgebaseShockbyte Panel

How to Fix "Server Connection Lost" Panel Errors

How to Fix "Server Connection Lost" Panel Errors

Shockbyte Panel
·
Jun 4, 2026
·
6 min read

If you are encountering a persistent "Server Connection Lost" message on your Shockbyte control panel, it means your browser is having trouble establishing or maintaining a stable connection with our server nodes.

Before reaching out to support, please run through these quick troubleshooting steps in order from easiest to most advanced.

#Quick Fixes

  1. Open a Private or Incognito browsing window and try to load the panel to see if browser cache or conflicting extensions are causing the block.
  2. Access the control panel using an entirely different web browser, such as switching from Chrome to Firefox or Edge.
  3. Temporarily disable any active VPNs, proxy services, or custom DNS configurations that might be intercepting backend panel traffic.
  4. Load the panel on your mobile phone using cellular data with your home Wi-Fi turned off to check for a home network or ISP restriction.

#Advanced: Gathering Diagnostic Logs

If the quick fixes above do not resolve the issue, our support team will need to analyze your browser's network traffic to find out exactly where the connection is dropping.

⚠️ Important: You must perform these steps on the exact browser tab displaying the "Server Connection Lost" error while the issue is actively happening.

#Google Chrome

  1. Open Developer Tools: Press F12 or CTRL + SHIFT + I (CMD + OPTION + I on Mac).
  2. Network Log (.HAR):
    • Navigate to the Network tab at the top of the panel.
    • Ensure the record button (⏺️) in the top-left is red (click it if it is grey).
    • Check the box for Preserve log.
    • Click the Clear button (🚫) to wipe old logs, then refresh the page to reproduce the connection error.
    • Click the Download icon (arrow pointing down / "Export HAR...") to save the file.
  3. Console Log:
    • Switch to the Console tab.
    • Click the gear icon (⚙️) and check Preserve log.
    • Right-click the log area, select Save as, and save the file.

#Microsoft Edge

  1. Open Developer Tools: Press F12 or CTRL + SHIFT + I.
  2. Network Log (.HAR):
    • Navigate to the Network tab.
    • Ensure the record button is red.
    • Check Preserve log, click the Clear button (🚫), and refresh the page to trigger the error.
    • Click the Download icon (arrow pointing down) to save your .har file.
  3. Console Log:
    • Switch to the Console tab.
    • Ensure Preserve log is enabled under the gear icon settings.
    • Right-click inside the console text window, choose Save as, and save the file.

#Safari (Mac)

  1. Enable Developer Features: Go to Safari > Settings (or Preferences) > Advanced and check "Show features for web developers".
  2. Network Log (.HAR):
    • Open the Web Inspector via OPTION + COMMAND + I.
    • Go to the Network tab, refresh the page to log the error, and click Export in the top-right corner.
  3. Console Log:
    • Switch to the Console tab.
    • Press COMMAND + A to select all text, right-click to Copy it, and paste it into a blank TextEdit file saved as a .txt file.

#Submitting Your Ticket

If you still need assistance, please open a support ticket and attach both the saved Network (.HAR) file and Console log file to your response so our technical team can review the failure logs.

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