Your Shockbyte Client Account password allows you to access the client area, where you can manage your subscriptions and oversee your account and billing information.
Please note that your Client account is separate from your Panel Account. For instructions on how to reset your Panel Account password, please refer to this guide.
Important
Never share your email and password with another user. If you want to give other users access to your account and billing, please see this guide here.
# Resetting your Client Account Password via Login
You can reset your client account password within the client area by using the Forgot Password? page.
- Open the client area.
- In the top right corner, below Admin, click on Account, then select Forgot Password?.
- Enter your Email Address associated with your Shockbyte Client account then click Submit.
- Check your inbox for a password reset email from
<support@shockbyte.com>, and remember to check your spam or junk folder if you don’t see it. - Click the link provided in the email and then set a new password.
- Click on Save Changes to confirm your new password.
# Resetting your Client Account Password via Client Area
You can reset your client account password in the client area under the Change Password section, provided you know your existing password.
- Open the client area and login to your account.
- In the top right corner, below Admin, click on Account, then select Change Password.
- Enter your Existing Password and New Password on the Change Password page.
- Click on Save Changes to confirm your new password.
Once you've changed your password, remember to log in with the new password you have set.
For added security, it is recommended to enable Two-Factor Authentication (2FA) on all your accounts:
