KnowledgebaseAccount & Billing

Server Missing After Checkout Using Google Pay, Apple Pay, or Link

Server Missing After Checkout Using Google Pay, Apple Pay, or Link

Account & Billing
·
Jan 18, 2026
·
6 min read

When you purchase a server using Google Pay, Apple Pay, or Link, you are not required to log in or register an account on the Shockbyte website beforehand. In these cases, an account is automatically created during checkout, typically using the email address associated with the payment method.

When this happens, it can be concerning if you log in later and cannot find your server or access it right away. Rest assured, the server is usually active and simply associated with a different email address than expected.

Table Of Contents

#Locating Your New Server

After purchase, payment and server confirmation emails are sent to the account that was automatically created during checkout, which you can use to confirm which email the server was activated under.

Steps to try before contacting support

  1. Check the inbox of the email address associated with the payment method.

  2. Check the inbox of each email address you own. Include old or unused accounts.

  3. Check your Spam folder.

#Still Unable to Locate Your Server

If you’re still unable to locate your server after following the previous steps, you can contact our support team to help find it for you.

What to Provide When Contacting Support

To make this process as quick and easy as possible, please provide as much of the following information as you can. If you’re unsure about any details, like whether your billing address was your old or new one, please include both.

  • The email address or possible emails used for the payment.
  • Your full name.
  • Your address, including country and state.
  • Your phone number.
  • The date and time of purchase.
  • The last 4 digits of your card or the transaction ID.
  • The total amount paid.
  • Your IP address (you can find it at http://ipchicken.com/).

#First Login After Locating Your Server

After you’ve located your server, you can log in for the first time. When you have a server with us, you technically have two accounts: your Client Account and Control Panel Account. Both will use the same email but different passwords.

  • Your Client Account is used to manage billing on our main website. Its password can be reset here.

  • Your Control Panel Account is used to manage your server on our control panel website. Its password can be reset here.

#Moving Your Server to a Different Email

If you'd like to move your server to a different email after you've located it, please contact our support team to request the transfer. Make sure the new email is already registered with us so we can complete the process.

You can still access the server with your current email and continue playing while you wait for support to complete the transfer.

What to Provide When Contacting Support
  • The email currently used by the server.
  • The new email you want to transfer it to.
Additional Information to Verify Ownership

To make this process as quick and easy as possible, please also provide as much of the following information as you can. If you’re unsure about any details, like whether your billing address was your old or new one, please include both.

  • Your full name.
  • Your address, including country and state.
  • Your phone number.
  • The date and time of purchase.
  • The last 4 digits of your card or the transaction ID.
  • The total amount paid.
  • Your IP address (you can find it at http://ipchicken.com/).

To learn more about dedicated server hosting, you can check out our knowledgebase articles found here.

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