Unified Login Flow - Access Client Area Using Your Shockbyte Account

#Overview

We've unified the login experience for the Shockbyte Client Area. You can now use your Shockbyte Account - the same account you use to access your game server Control Panel - to log in to the Client Area at shockbyte.com/billing.

This means you no longer need to maintain separate credentials for the Client Area and Control Panel. One account, one login.

#Using Your Shockbyte Account

1. Go to shockbyte.com/billing and login. You'll be redirected to the Shockbyte Account login.
2. Enter the same email address you've used for Client Area in the past - this hasn't changed.
   1. If you had an existing Shockbyte Account, login with those credentials.
   2. If you didn't have a Shockbyte Account before, you'll be prompted to verify your email and set a password.
3. That's it - you'll be taken straight into your Client Area.

If you're unsure which email address you're supposed to use, check the welcome email you received when you first signed up, or the email used to access the Control Panel.

#Frequently Asked Questions

#What is the Client Area?

The Client Area (shockbyte.com/billing) is where you manage your Shockbyte services - including subscriptions, invoices, billing details and support tickets.

#What is a Shockbyte Account?

Your Shockbyte Account is the main account you use to log in to the game server Control Panel. It's now also used to access the Client Area, so everything is in one place.

#I used to have separate logins for the Client Area and the Control Panel. What happened to my Client Area account?

Your old Client Area account has been migrated. Your Shockbyte Account now gives you access to both the Control Panel and the Client Area - no separate login needed.

If you didn't already have a Shockbyte Account, one has been created for you automatically using the email address on your Client Area account. To access it, follow the steps above.

#I used Google (SSO) to sign in to my old Client Area account. Does that still work?

Yes. Any Google sign-in links associated with your old Client Area account have been automatically carried over to your Shockbyte Account. You can continue to use "Sign in with Google" as before - just make sure you're using the same Google account.

#What happens to two-factor authentication (2FA)?

If you had 2FA enabled on your old Client Area account, you may need to reconfigure it on your Shockbyte Account, as 2FA settings are managed at the account level.

To check or update your 2FA settings, log in to your Shockbyte Account and navigate to your account security settings. If you run into any issues, our support team is happy to help.

#My Shockbyte Account is linked to the wrong Client Area account. What do I do?

If your Shockbyte Account has been linked to a Client Area account that isn't your preferred one, our support team can move the link for you. To get this sorted, please open a support ticket and include the following:

• The email addresses of both Client Area accounts
• Proof of ownership for both accounts (e.g. the last 4 digits of the payment method used, recent invoice numbers, or any other identifying details)

Once verified, we'll relink your Shockbyte Account to the correct Client Area account.

#I can't log in. What should I do?

Here are a few things to try:

• Forgot your password? Use the password reset option on the login page. The reset link will be sent to the email address on your Shockbyte Account.
• Not sure which email to use? Try the email address you used to access your old Client Area, or the one you use for your game panel.
• Account just created for you? If you didn't previously have a Shockbyte Account, login with your existing email address. Follow the steps to verify your email and set up your password.
• Still stuck? Reach out to our support team through shockbyte.com/billing/submitticket.php and we'll get you sorted.

#Will my billing history and services still be there?

Yes. All of your existing services, invoices, and account history are fully intact. The unification is a login change only - nothing about your services or data has changed.