Account & Billing
Account & Billing
20 ArticlesHow To Reset Your Shockbyte Panel Account Password
The Shockbyte Panel Account Password allows you to log in to your server's control panel and access your server files using an FTP client like FileZilla. Please note that your Panel account is separate from your Client Account. For instructions on how to reset your Client Account password, please refer to this guide. ::ProseNote{title="Important" description="Never share your email and password with another user. If you would like to give other users access to manage your server, you can view our guide here." appearance="default"} :: Resetting Your Password Via Login You can reset your account password by visiting the Forgot Password? page on the Shockbyte panel if you've forgotten it. 1. Open the Shockbyte Control Panel. 2. On the login page, locate and click the Forgot Password? link below the Email field on the right side. 3. Provide the email address associated with your Shockbyte account and then click on Submit. 4. Check your inbox for a password reset email from , and remember to check your spam or junk folder if you don’t see it. 5. Click the link to reset credentials provided in the email and then set a new password. 6. Click on Submit to confirm your new password. --- Resetting Your Password Via Shockbyte Panel You can change your account password in the control panel settings if you know your current password. 1. Open the Shockbyte Control Panel and login to your account. 2. Click on your name in the bottom left of the screen and then navigate to Edit Account. 3. In the account settings, navigate to the Signing In section and click on Change next to the Password option. 4. You will need to sign in again and then you will be required to set a new password. 5. Click on Submit to confirm your new password. Once you've changed your password, remember to log in with the new password you have set. For added security, it is recommended to enable Two-Factor Authentication (2FA) on all your accounts: Enable Two-Factor Authentication on Your Shockbyte Client Account Enable Two-Factor Authentication on the Shockbyte Panel
How To Update Your Account Information
At Shockbyte, we keep some of your personal information on file so that we can contact you about your services with us. From time to time, we recognise that that information will change. For example, you might move house or get a new email address or phone number. This guide will outline how to update your registered information with us should it change so that we can still reach out to you if need be. --- How Your Information is Stored Our Privacy Policy explains our rules regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy - we only use your Personal Information for providing and improving the Service. You can read the full privacy policy here. --- Changing your Account Information You will be able to change your Account Information at any time within the client area. 1. Log into your client account using your registered email and password. 2. Once you’ve logged in, click on the green Update button in the Your Info box, in the top left hand corner. 3. Here, you can update any information you’ve given us. Once you’ve finished making your changes, press the Save Changes button at the bottom of the screen. That’s it - you have now updated your account information! For details on changing your payment method, see our guide on that here.
How To Remove A Cancellation Request For Your Shockbyte Service
We’re glad you decided to keep your service with Shockbyte! If you've requested to cancel your service but have changed your mind, you can easily remove the cancellation request by following the steps outlined below. --- How to remove Cancellation Request in the Control Panel You can remove a cancellation request for your service within your servers control panel. 1. On the My Servers page, find and click on the service you wish to keep. 2. Once on your server's control panel, go to My Plan at the bottom left of the page. 3. Under Plan Details, click on Withdraw Cancellation. 4. In the Withdraw Cancellation? window, click on Withdraw to confirm your decision to withdraw the cancellation. How to remove Cancellation Request in the Client Area You can remove a cancellation request for your service within your client area. 1. In the client area, navigate to Services My Services. 2. Click on the service you wish to remove the cancellation for. 3. Click Remove Cancellation Request under Actions in the left sidebar menu. Once you've finished these steps, your cancellation request will be removed, and you'll get an email to confirm it.
How to Order the Server Management Addon
The Server Management Addon is an optional addon for your server, which means our Support Team will install plugins, mods, and modpacks for you. The addon can be cancelled independently of your server at any time. Once you have purchased the addon, simply create a support ticket with the requested items, and our Support Team will proceed with the installation for you. --- How to Purchase Server Management Addon You can order the Server Management addon from your Control Panel under "My Plan". 1. Navigate to your server's Control Panel. 2. Select My Plan on the left-side menu. 3. Click Manage Addons. 4. Click on Services View Available Addons. 5. On the Product Addons page, under the Server Management section, select the server that you would like to order the addon for. Be sure to select the correct server if you have multiple servers. Then click the Order Now button. 6. Review your order, and once you've verified it, click Checkout. 7. You can then pay using your preferred payment method and complete your order. Once you've successfully ordered and paid for the service, send us a ticket requesting the plugins, mods, and modpacks you wish to be installed.
How To Enable 2-Factor Authentication On The Shockbyte Panel
To ensure the security of your account, it is highly recommended to enable two-factor authentication (2FA). This feature adds an extra layer of protection by requiring not only your password but also a second form of verification. This means that even if someone manages to obtain your password, they will not be able to access your account. ::ProseNote{title="Important" description="Enabling 2FA may lock you out of your account if you lose access to your authentication app. If you do lose access, please contact our support team for assistance." appearance="default"} :: Enabling 2FA on Shockbyte Panel You can enable two-factor authentication (2FA) for your account by going to your account settings in the panel. 1. Open the Shockbyte Control Panel and login to your account. 2. Click on your name in the bottom left of the screen and then navigate to Edit Account. 3. In account settings, locate the Security section and click Set Up next to Two-Factor Authentication. You will need to re-sign in to proceed. 4. On the Mobile Authenticator Setup page, open your chosen authentication app and scan the barcode. We recommend using an app like Google Authenticator on your mobile device. 5. After setting up the authenticator app, input the code from the app into the Provided Code textbox and click Submit. Once you finish those steps, 2FA will be set up on your Shockbyte Panel Account. Next time you log in, you'll need to enter a code to access your account.
How To Enable 2-Factor Authentication On Your Shockbyte Client Account
2-Factor Authentication (2FA) adds an extra layer of security to your account adding an additional login step, beyond just a password. We recommend enabling it on all of your accounts with us. This means that even if your password is compromised, your account will still be protected. --- Enabling 2FA on your Shockbyte Client Account You can enable two-factor authentication (2FA) for your account in the security settings section of your client area. 1. Login to your client account. 2. Click on Hello, <your name\ on the upper right-hand area and select Security Settings. 3. Select Click Here to Enable and proceed through the steps. 4. On the popup box, click Get Started » and scan the QR code provided with the Authentication app you have chosen to use. After scanning, click Confirm. 5. Enter the security code provided by your authenticator app and click Confirm. 6. Write down the backup code so you can recover your account in case you ever lose your code generator. After completing these steps, two-factor authentication (2FA) will be enabled on your account, providing an additional layer of security.
How To Change Payment Method
If you have accidentally selected the wrong payment method or need to change a payment method on a specific invoice, don't worry! You can easily update your payment method at any time. --- Changing your Payment Method You can change the payment method for an invoice at any time. 1. View and select the correct invoice from the invoices page: https://shockbyte.com/billing/clientarea.php?action=invoices 2. On this page, you will see a dropdown box under Payment Method. You can update this to any payment method you wish to use. 3. Proceed with payment as normal, using the new payment method. If you are using PayPal and simply want to change the PayPal account used for payments, you may refer to this article: How to Change PayPal Account Used for Payments