It is unfortunate that you wish to cancel your service with us. If there are any issues with your service, do remember that support is always available to assist you. We are always looking for ways to improve our service, so we would appreciate if you can let us know why you wish to cancel in either your cancellation request or in a new support ticket.
# Important Information Regarding Server Cancellation
- Once your service is cancelled, all data related to that service will be deleted. It is not possible to reactivate nor restore server files of a service that is already cancelled so make sure to create a backup of your server data before filing a Cancellation Request.
- If you have a PayPal subscription active, make sure you cancel this through the PayPal website. We have a tutorial that can help you with this: Cancel Automatic Payments (PayPal)
If you would like a refund along with your cancellation, please review our Refund Policy, then add to your cancellation reason or reply to your open cancellation request stating that you would like a refund.
# Cancelling your Shockbyte Service in the Control Panel
You can cancel your service within your server's control panel under My Plan.
- On the My Servers page, find and click on the service you wish to cancel.
- Once on your server's control panel, go to My Plan at the bottom left of the page.
- Under Plan Details, click on Cancel Plan.
- Within the Cancel Your Plan? window, follow the steps to cancel your service.
# Cancelling your Shockbyte Service in the Client Area
You can cancel your service in the My Services section of your client area.
- Login to your client account and navigate to Services > My Services.
- Click on the service you wish to cancel.
- Click on Request Cancellation in the left sidebar menu under the Actions section.
- Enter the required information and then click on Request Cancellation.
Once you have successfully submitted your cancellation request, you will receive an email with confirmation of the request.
