General
What are your support hours?
How long does setup take?
Can I upgrade/downgrade my server after ordering?
What payment methods do you accept?
Where are your staff located?
What is your refund policy?
Can I transfer my current hosting to Shockbyte?

Minecraft
What are the specs on your servers?
How much disk space is available on my server?
Can I change player slots?
Where are the servers located?
Why can't connect to my server?
What control panel is provided for Minecraft?
Can I use any mods or server types I want?
Can I use my own map on the server?
Do you provide a MySQL database?
Can I run a modpack on my server?
Can I change the location of my server?

TeamSpeak
What are the specs on your servers?
Where are the servers located?
What control panel is provided to manage my voice server?

Other
Do I need to port forward?
I can’t login! What do I do?
Can I pay in other lengths, rather than monthly?
Are the servers DDoS Protected?

More information