Frequently Asked Questions

It's instant! Our automated system will automatically activate your server immediately after you complete your order.

Yes. You can change your player slots to any amount you'd like, whenever you'd like, from the Shockbyte Control Panel.

Absolutely! With our new control panel, you can easily access and upload your server files directly—no need for an FTP client.

If you need any help, just contact our support team with your old host’s login details and we’ll help transfer your files.

No way! We're hosting the server for you, so all you need to do is connect with the IP we provide you.

Yes! You can upgrade or downgrade your server anytime through our client area.

• Upgrading: Just pay the difference between your current plan and the new one.

• Downgrading: Submit a support ticket to get a refund for the difference.

If you need any more help, check out this guide with more details.

If you can't connect to your server after ordering, follow the steps below:

1. Make sure your server has been started and is online in the server control panel.

2. Make sure you are including the port at the end of your IP. This is a set of numbers that looks similar to :25566

3. Check the error message when connecting in your game client, as well as any errors that are displayed in the server console. These errors will typically tell you exactly what's wrong (and if you're not sure - you can paste them into Google and usually find a solution).

If you’re having issues signing in to your Shockbyte account (the Client Area) try resetting your password through the forgot password link on the login page.

If you’re struggling to sign in to your Control Panel account, remember that the password is different to the client area and we have a guide to walk you through resetting your Shockbyte Control Panel password.

If you’re still having issues, just get in touch and we’ll be able to assist.

Yes! We guarantee full protection against Denial of Service (DDoS) attacks under our SLA.

• PayPal: PayPal is the safest way to pay online. You can make a payment via PayPal with a Credit/Debit Card, connected bank account or PayPal balance.

• Paymentwall: You can pay by Credit/Debit Card, Bank Transfer, Prepaid Card or SMS (Mobile) via Paymentwall. We accept hundreds of different payment methods through Paymentwall.

• Credit/Debit Card: We accept Visa, MasterCard, American Express and more cards directly via Paymentwall.

If you miss your renewal date, don't worry — you have 1 day to pay with no disruption.

After that, your server will be suspended until payment is received.

If payment isn't made within 30 days, your server will be permanently deleted.

As well as a monthly billing cycle, we allow you to pay quarterly, semi-annually or annually.

We offer a 72-hour money-back guarantee. If you're not satisfied or simply change your mind, you can receive a refund using our self-serve option. No need to contact support — all we ask is that you let us know why so we can keep improving.

At Shockbyte, we run some of the most powerful hardware in the industry, designed for optimal gaming performance:

• CPUs: Up to AMD Ryzen 9 7950X @ Max 5.70 GHz

• RAM: DDR5 for faster and more efficient performance

• Storage: Gen4.0 NVMe SSDs—6x faster than regular SATA SSDs

• Networking: We own and manage our own hardware and networks, giving us full control over routing. This allows us to optimise latency on individual routes globally, providing a network edge over competitors.

We run a variety of hardware configurations, each carefully selected and regularly upgraded to ensure we’re always running the latest and most efficient technology for our customers. Whether you're hosting a small server or a large game environment, we ensure the best performance at all times.

We offer server hosting in multiple locations around the world:

North America:

• Dallas, Texas (USA)

• Vint Hill, Virginia (USA)

• Hillsboro, Oregon (USA)

• San Jose, California (USA)

• Miami, Florida (USA)

• Beauharnois, Quebec (Canada)

Europe:

• London (United Kingdom)

• Frankfurt (Germany)

• Amsterdam (Netherlands)

• Gravelines (France)

• Roubaix (France)

• Strasbourg (France)

Asia-Pacific:

• Singapore

• Mumbai (India)

• Melbourne (Australia)

Unlimited. You can use as much space as you need for your server, as long as you comply with our Fair Use Policy.

You can contact our support team by submitting a ticket or chatting with us live using the widget on our website!

Our support team operates across the globe. We have team members located in every major continent to provide the fastest support at any time of the day.

Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time.

All Minecraft servers come with the Shockbyte Control Panel — our custom-built, lightning-fast, and feature-rich platform. Designed for both new and experienced users, it makes managing your server easy with powerful automation and an intuitive interface.

Of course! You can upload a custom world using our file manager. We also have a tutorial explaining the process.

Absolutely! All of our plans support every modpack.

Definitely! We support all server types, mods, modpacks, and plugins.

We have many server types and modpacks available as a 1-click install. However, it is also possible to install any server type as a custom jar

Yes! We offer MySQL databases free of charge with every Minecraft service. To get a database for your Minecraft server, simply go to your server's page on the control panel, click Advanced and then MySQL Database.

Yes! You can change your server location anytime directly from the control panel—no need to contact support.

Just keep in mind that when you transfer to a new location, your server IP will change. (If you're using a subdomain, you can update it to point to the new IP so your players stay connected.)