Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time.
It's instant! Our automated system will automatically activate your server immediately after you complete your order.
Absolutely! We have a system that allows you to upgrade or downgrade your server at any time. It's a completely automated self-serve system that you can access from the client area. When upgrading, you will only need to pay the prorated amount (the difference between your current and chosen plan) and when downgrading, our system will automatically issue a prorated refund.
PayPal is the safest way to pay online. You can make a payment via PayPal with a Credit/Debit Card, connected bank account or PayPal balance.
You can pay by Credit/Debit Card, Bank Transfer, Prepaid Card or SMS (Mobile) via Paymentwall. We accept hundreds of different payment methods through Paymentwall.
We accept Visa, MasterCard, American Express and more cards directly via Paymentwall.
Our support team operates across the globe. We have team members located in every major continent to provide the fastest support at any time of the day.
We offer a 24 hour money back guarantee. If for any reason you're not happy with your purchase or simply changed your mind, just contact us for a full refund - all we ask if that you let us know why so we can improve our service for the future.
Absolutely! We provide Full FTP Access to your server, making uploading worlds/plugins to the server easy. While we do provide a Web FTP Client with Multicraft, we would highly recommend downloading an FTP Client such as FileZilla. If you currently have Minecraft or Web Hosting with another host, we are more than happy to transfer your current files over for you - simply contact our support team.
We run more powerful hardware than any of our competitors. We are the only host utilizing NVMe SSDs, which are 6x faster than regular SATA SSDs.
Disk speed is incredibly important for Minecraft server performance - to put it simply, we're lightyears (6 times!) ahead of the competition.
Unlimited. You can use as much space as you need for your server as long as you comply with our fair use policy. Essentially - you can use as much space as you need for your service as long as it's related to your service (you cannot store movies, music, etc).
Yes. You can change your player slots to any amount you'd like, whenever you'd like for your Minecraft server.
We offer server hosting in both North America and Europe. Our locations are listed below:
If you can't connect to your server after ordering, follow the steps below:
If you're still unable to connect after following these steps, just contact us and we'll be able to help!
We provide Multicraft for all Minecraft hosting clients. Multicraft is the world's most popular control panel for Minecraft.
Definitely! We support all servers types, all mods and all plugins. We have many server types and mod packs available as a 1-click install, however it is also possible to install any server type as a custom jar
Of course! You can upload a custom world via FTP. We also have a tutorial explaining the process.
Yes! We offer MySQL databases free of charge with every Minecraft service. To get a database for your Minecraft server, simply go to your server's page on the control panel, click Advanced and then MySQL Database.
Absolutely! All of our packages support every modpack.
Of course! You can change your server location at any time. Just get in touch with us and we can transfer your server to a new location. However, do note that when transferring between locations your server IP will change (if you're using a sub-domain, you can simply update this so your players can continue connecting with the same IP).
We run only the most recent and powerful hardware to ensure the utmost performance.
Our TeamSpeak Server Hardware
Our North American TeamSpeak servers are located in Montreal, QC, Canada.
We provide a TeamSpeak 3 control panel to manage your server, integrated directly in our client area. With us, you can manage your server, billing and account all from a single login.
No way! We're hosting the server for you, so all you need to do is connect with the IP we provide you.
First, try resetting your password using the forgot password link. If you're still having issues, just get in touch and we'll be able to assist.
As well as a monthly billing cycle, we allow you to pay quarterly, semi-annually or annually.
Yes! We guarantee full protection against Denial of Service (DDoS) attacks under our SLA.