Account & Billing
Account & Billing
20 ArticlesHow To Change PayPal Account Used For Payments
We understand that you may want to change the PayPal account linked to your payments for reasons such as convenience or updated preferences. Switching your PayPal account is simple and can be done by following the steps outlined in the guide below. --- Changing Paypal Account Used for Payments You can change the PayPal account used for your payments within an existing unpaid invoice. 1. If you have any existing payment subscriptions on your current PayPal account, make sure to cancel this: Cancel Automatic Payments (PayPal) 2. Select the correct unpaid invoice from the invoices page. Please note that you may need to wait until your renewal or until an unpaid invoice is generated before updating your PayPal account. 3. On the invoice page, click on one of the PayPal checkout buttons. This will open the PayPal login page. (Recommended) PayPal - Subscribe: Creates a new recurring payment subscription with the updated PayPal account which will then be used for future automatic renewal payments. PayPal - Check Out: Pays for the current invoice only. Future renewal invoices will have to be paid manually. 4. Log in to the PayPal account you wish to use and complete the payment. If you would like to use a different payment method to complete a payment, refer to this article: How to Change Payment Method
How To Apply Credit To An Invoice
An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be used to pay for future invoices automatically. When an unpaid invoice was already present prior to having credit added to your account, credit needs to be manually applied to pay for this invoice. --- Manually Applying Credit to an Unpaid Invoice You can add credit to an invoice manually in the My Invoices page within the client area. 1. Log into your Shockbyte client account. 2. Once logged in, on the top menu, navigate to Billing My Invoices to view your invoices. 3. On your My Invoices page, select the unpaid invoice you would like to pay. 4. When viewing the invoice, a green indicator will let you know if you have an available credit balance. To use the credit towards the invoice, click Apply Credit. You're done! The credit will instantly be applied to the invoice. If you had sufficient balance to pay the amount due in full, this will update the status of the invoice to Paid.
How To Add Funds To Your Account (Account Credit)
Account Credit is a prepaid balance deposited into your Shockbyte client account. This can be applied to future invoices automatically or to existing ones manually. ::ProseNote{title="Important" description="Any amount deposited to your account by adding funds are non-refundable." appearance="danger"} :: Sources of Account Credit | Types of Account Credit | Information | | ----- | ----- | | Add Funds | The credit is acquired when the customer manually deposits an amount into their account. This is done by placing an order of a certain amount to be added to your credit balance. | | Overpayment | The credit is acquired when our system detects a payment made towards an invoice that was already paid. The credit is automatically added to the account balance. | | Affiliate Withdrawal | The credit is acquired when an affiliate chooses to withdraw their affiliate earnings directly to their Shockbyte client account. You can find more information about our affiliate program here: Shockbyte Affiliate Program (Earn Real Money) | How to Add Funds to Your Account You can add funds to your client account on the Add Funds page in the client area. 1. Log into your Shockbyte Client Account. 2. Once you are logged in, go to the top menu and navigate to Billing Add Funds. 3. On the Add Funds page, enter the amount you would like to deposit under the Amount to Add and select the Payment Method you would like to use. 4. Click the Add Funds button to place the order and continue to checkout. 5. Complete the checkout process by paying for the order invoice. Once you’ve paid the invoice and finished checking out, the credit will go right into your account balance. --- How To Check Your Available Credit Balance You can view your account credit balance in the client area under Notifications. 1. To check on your available credit balance, navigate to Notifications on the top-right menu of your client area, as shown in the screenshot below: Looking to use your account credit for an upcoming or current invoice? Make sure to check out the How to Apply Credit to an Invoice article.
How To Cancel Your Services
It is unfortunate that you wish to cancel your service with us. If there are any issues with your service, do remember that support is always available to assist you. We are always looking for ways to improve our service, so we would appreciate if you can let us know why you wish to cancel in either your cancellation request or in a new support ticket. --- Important Information Regarding Server Cancellation Once your service is cancelled, all data related to that service will be deleted. It is not possible to reactivate nor restore server files of a service that is already cancelled so make sure to create a backup of your server data before filing a Cancellation Request. If you have a PayPal subscription active, make sure you cancel this through the PayPal website. We have a tutorial that can help you with this: Cancel Automatic Payments (PayPal) If you would like a refund along with your cancellation, please review our Refund Policy, then add to your cancellation reason or reply to your open cancellation request stating that you would like a refund. --- Cancelling your Shockbyte Service in the Control Panel You can cancel your service within your server's control panel under My Plan. 1. On the My Servers page, find and click on the service you wish to cancel. 2. Once on your server's control panel, go to My Plan at the bottom left of the page. 3. Under Plan Details, click on Manage Plan. 4. Within the Manage Your Plan? window, follow the steps to change or cancel your service. Once you have successfully submitted your cancellation request, you will receive an email with confirmation of the request.
How To Create A Sub-Account For Billing
Creating a sub-account in the client area allows someone else to access your account and perform actions like paying invoices, opening tickets, or managing your services. --- Create a Sub-Account for Billing You can create a sub-account in the client area using the new user's information. 1. Select Contacts/Sub-Accounts from the dropdown menu on any page in the client area. 2. With the Add New Contact option selected, enter the details for the new user. 3. Select the Activate Sub-Account checkbox and choose the permissions you wish to give the new user. After following these steps, the new user can log in to the client area using the email address and password you created for them.
How To Cancel Automatic Payments On PayPal
To cancel your automatic payments on PayPal, simply follow the instructions below. The steps will be slightly different depending on whether you have a Personal or Business PayPal account. For quick access to the relevant page mentioned in this guide, click here. ::ProseNote{title="Important" description="If you're cancelling your automatic payment to cancel a service with us, you also need to submit a cancellation request." appearance="danger"} :: Personal PayPal Accounts You can cancel your Automatic Payments on your Personal PayPal Account. 1. Go to Settings by clicking the gear icon in the top right corner. 2. Select Payments above your profile information. 3. Click the Automatic Payments button. 4. Select the subscription you would like to cancel, scroll down and click Remove PayPal as payment method. Business PayPal Accounts You can cancel your Automatic Payments on your Buisness PayPal Account. 1. Go to Account Settings after clicking the gear icon in the top right corner. 2. Select Money, banks and cards under "Profile" on the left of the page. 3. Click Set automatic payments under . 4. Select the agreement you want to cancel and click Cancel. 5. Click Cancel Profile to confirm your request. Once you finish those steps, your Automatic Payments will be turned off for either your Personal or Business PayPal account.