We are very confident in the reliability of the service we provide with a proven track record of close to 5 years. We understand firsthand how crucial it is for an online service to maintain high-availability, which is why we provide an SLA (Service Level Agreement) to cover our clients in the event of a service disruption.
The following services of ours are covered by this Service Level Agreement: Minecraft server hosting, Minecraft Pocket Edition server hosting, TeamSpeak server hosting.
Our SLA only applies to the following types of interruptions:
Our SLA does not apply under the following circumstances.
In the event of non-compliance, the client will be compensated as per the terms below.