How to Update Your Account Information

At Shockbyte, we keep some of your personal information on file so that we can contact you about your services with us. From time to time, we recognise that that information will change. For example, you might move house or get a new email address or phone number.

This guide will outline how to update your registered information with us should it change so that we can still reach out to you if needs be.

How Your Information is Stored

Our Privacy Policy explains our rules regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy - we only use your Personal Information for providing and improving the Service. You can read the full privacy policy here.

How to Change Your Information

  1. Sign in to your client area account, using the email address and password that you initially registered with.
  2. Once you’ve logged in, click on the green Update button in the Your Info box, in the top left hand corner of the screen.
  3. Here, you can change/update any information you’ve given us. Once you’ve finished making your changes, press the Save Changes button at the bottom of the screen.

That’s it - you have now updated your contact information! For details on changing your payment method, see our guide on that here.

If you require any further assistance, please contact our support at:

Mitchell Smith

Managing Director @ Shockbyte

  • 16 Users Found This Useful
Was this answer helpful?

Related Articles

How to Add Funds to Your Account (Account Credit)

What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...

How to Enable 2-Factor Authentication in Your Shockbyte Account

2-Factor Authentication (2FA) adds an extra layer of security to your account adding an...

How to Apply Credit to an Invoice

An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be...

How to Change PayPal Account Used for Payments

You can change the PayPal account used for your payments using the steps below: If you have...

How to Enable Two-Factor Authentication in Multicraft

We have a video tutorial for configuring 2-Factor Authentication in Multicraft:   This guide...