Unfortunately, Mobiamo only accepts payments that match a specific value. This varies per country and currency. If your invoice total does not match one of the supported values, Mobiamo may increase your invoice to match the nearest minimum. You can find the accepted price points for your country/currency here.
For your first invoice with Shockbyte, you will need to overpay to the nearest minimum, as our system won’t allow you to add funds until you have paid at least one invoice. The amount overpaid will go to your account credit, which can be used on future invoices.
For any invoices after your first, you can avoid this issue by simply using the 'Add Funds' feature to add credit to your account using one of the supported values. You can follow the steps below:
- Using the Mobiamo coverage page, find the next supported price above the cost of your plan. For example, if your invoice with us is $12.50, the next price point might be $15 or $20 - you can find a supported price on the coverage page.
- On your client area, navigate to Billing > Add Funds page or directly through this link.
- Enter the supported price point you found and click Add Funds to make your payment. This will add credit to your account for the amount you paid.
- Find and open the invoice for your service in the Billing Area. On this page, you should now see a button that says Apply Credit. Click this and your invoice will now be paid.
If this did not resolve your issue, contact our support so we can assist you further. When contacting us, please let us know your country, currency and invoice ID.If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php