Mobiamo only accepts payments in certain preset amounts that vary by country and currency. If your invoice doesn't match one of these amounts, Mobiamo might round up to the closest minimum. You can check the accepted amounts for your currency here.
For your first invoice with Shockbyte, you'll need to overpay to reach the minimum amount since our system requires an invoice payment to get started. The extra amount will go into your account as credit for future use.
# How to Add Funds to Your Account
After your first payment, you can avoid this by using the Add Funds feature to top up with a supported amount when needed.
- Using the Mobiamo coverage page, find the next supported price above the cost of your plan.
For example, if your invoice with us is $12.50, the next price point might be $15 or $20 - you can find a supported price on the coverage page.
- On your client area, go to the top menu and navigate to Billing > Add Funds.
- On the Add Funds page, enter the supported price point you would like to deposit under the Amount to Add and select the Payment Method you would like to use.
- Click the Add Funds button to place the order and continue to checkout.
- Once credit has been added to your account, open the invoice for your service in the Billing Area. On this page, you should now see a button that says Apply Credit. Click this and your invoice will now be paid.
If you're still having trouble, don’t hesitate to reach out to our support team for help. Just let us know your country, currency, and invoice ID when you get in touch.
