Shockbyte Panel
Shockbyte Panel
28 ArticlesDiscover everything you need to know about the Shockbyte Panel in our knowledgebase, packed with guides and tips to help you master your game server management with ease. Whether you’re configuring settings or troubleshooting, we’ve got you covered for a smooth hosting experience.
Troubleshooting: Unable To Connect To FTP
If you are unable to access your server's FTP, this guide will resolve the issue regardless of what's preventing your connection. --- Most Common Causes Using the wrong password. You can follow this guide to reset it. Entering the wrong connection details. The FTP connection details are found on the control panel under Files SFTP Connect. Not accepting the TLS encryption certificate. When logging in, make sure to accept or click OK for the security certificate. Problems with FileZilla. Try an alternate FTP client such as WinSCP or CyberDuck. Firewall/anti-virus block. Temporarily disable your firewall & anti-virus. --- Troubleshooting: Accessing FTP via the Web-based File Manager All of your FTP login information can be found on the server control panel under Files SFTP Connect. On the same page, you can simply access the web-based file manager to manage files directly from the control panel. We have a guide for accessing the panel FTP File Access here. --- Troubleshooting: Accessing FTP via FileZilla To connect using FileZilla, you will need to enter the login information found via Files SFTP Connect (the same page as the web-based file manager). The most common reason for being unable to connect is entering the wrong details or using the wrong password. Please note that the FTP Usernames are different for every server - enter them exactly as they appear on the FTP details page. Additionally, make sure there is no space before or after the details you entered. When connecting to the FTP server, make to accept the TLS security certificate. If you are still unable to connect with FileZilla and are sure you're entering the correct details, it can sometimes be caused by an issue with FileZilla or a firewall block on your end. In this case, you can try the following steps: 1. Try a different FTP client instead of FileZilla. For Windows, you can try WinSCP. For Mac, you can try CyberDuck. 2. If you still cannot connect with an alternate FTP client, the issue is most likely caused by your firewall or anti-virus. Temporarily disable both of these and try again. If you are still unable to connect, please provide the full FileZilla FTP log and/or any error messages you see to our support team in a support ticket.
How To Reset Your Shockbyte Server Files
If you want to reset your Shockbyte server back to how it was originally or just kick things off fresh, you can easily wipe all the files. Following this guide will erase everything permanently, so make sure to back up anything important before you proceed. ::ProseNote{title="Important" description="Are you troubleshooting your server or testing a new modpack? Instead of deleting your server files, consider creating a New Instance:Â How to Create an Instance." appearance="default"} :: Resetting your Shockbyte Server You can reset your Shockbyte Server within the server files on your control panel. 1. Access your Server Panel and Stop your server. 2. Navigate to the Files tab. 3. Click on the Checkbox next to File Manager and then click Delete. 4. A window will appear, click on Delete if you wish to proceed with deleting your server files. ::ProseNote{title="Important" description="Deleting files is a permanent and irreversible action. Make sure that a backup of your server files is created before deleting any files." appearance="error"} :: 5. Start your server to redownload the default server files. Once you've gone through these steps, your server files will be deleted. Just start your server again to download everything fresh.
How To Use WinSCP For FTP (File Management)
WinSCP is an FTP client software for Windows PC users that allows you to easily access and manage your server files. This is a recommended alternative to FileZilla which is another FTP client. --- Connecting to your Server Directory via FTP with WinSCP You can connect to your server directory with WinSCP. 1. Download and install the WinSCP Client. 2. On your server control panel, navigate to Files SFTP Connect. 3. Open WinSCP and fill out the details displayed on the SFTP Server Login page of your server control panel into WinSCP as shown below. Your SFTP password is the same as your control panel password. 4. Click Login at the bottom of the box. If you follow these steps correctly, the login box should disappear and you can now easily transfer files to and from your server. If you are getting any errors when connecting through WinSCP, this may be because you have provided the wrong FTP details. Double-check that you have copied the details from the FTP Server Login page correctly. You may also reset your panel password by following this guide.
How To Use FileZilla’s Site Manager
FileZilla is an FTP client that allows you to easily access and manage your server files. We recommend using this program to upload or download all files to and from your server. The Site Manager feature securely stores your FTP login credentials and allows you to connect to your server using a master password, rather than your panel password. This is very useful if you are managing multiple servers. --- Setup and Use FileZilla's Site Manager You can set up your Site Manager using the Filezilla Client. 1. Download and install the FileZilla Client for your system. Make sure that you download the FileZilla Client and NOT FileZilla Server. 2. On your server control panel, navigate to Files SFTP Connect. 3. Open FileZilla and navigate to Files Site Manager (Shortcut is Ctrl + S or Command + S) 4. Click on New Site, and name it appropriately. 5. Enter the details from your control panel into FileZilla. Your FTP password is the same as your control panel password. 6. Now click connect, and you will be asked whether or not you would like to remember passwords. We recommend that you opt for “Save passwords protected by a master password” for an extra layer of security. 7. If you have chosen this option then enter your new master password, retyping it to confirm then click OK. Otherwise, you can just select the “Save Passwords” option, however, this will leave server passwords unprotected. If you are getting errors when connecting through FileZilla, this may be because you have provided the wrong FTP details. Double-check that you have copied the details from the FTP Server Login page correctly. You may also reset your panel password by following this guide: How to Reset your Shockbyte Panel Password.
How To Use FileZilla For FTP (File Management)
FileZilla is an FTP software that allows you to easily access and manage your server files. We recommend that you use this when uploading and downloading files to your server especially with worlds and other huge files. --- How to connect to your server directory via FTP You can connect to your server directory via FileZilla. 1. Download and install the FileZilla Client for your system. Make sure that you download the FileZilla Client and NOT FileZilla Server. 2. On your server control panel, navigate to Files SFTP Connect. 3. Fill out the details displayed on the SFTP Server Login page of your server control panel into FileZilla as shown below. Your FTP password is the same as your control panel password. 4. Click Quickconnect on FileZilla and wait for it to successfully connect. If you are getting errors when connecting through FileZilla, this may be because you have provided the wrong FTP details. Double-check that you have copied the details from the FTP Server Login page correctly. You may also reset your panel password by following this guide: How to Reset your Shockbyte Panel Password.
How To Access Your Server Directory
Once your game server from Shockbyte is activated, you'd want to get started in customizing your server based on your preference. This will require that you access your server directory so that you can create, add, and manage your server files and folders. ::ProseNote{title="Important" description="If you prefer to access and manage your server files and folders through an FTP client like FileZilla, you may refer to our tutorial here: How to use FileZilla for FTP File Management." appearance="default"} :: Accessing your Server Directory You can access your Server Directory via the Shockbyte control panel. 1. Login to the Server Panel. 2. Locate your server on the My Servers page. 3. On your server, locate the Files tab on the top menu. 4. You will now be within your server files. That's it! You will now be able to view and manage the contents of your server directory.
How To Access Your Server Control Panel
If you have just ordered your very own server from Shockbyte, you will first need to start your server before you can play on it. This is done through your sever panel which is also what you will use to manage and configure your server to your liking. --- Accessing your Server Panel New User You can access your server control panel with the temporary password sent to your inbox after purchasing a server. 1. Open the email titled Your Temporary Shockbyte Panel Password in your email account. This email contains your temporary password to access the control panel. 2. Now, open the email titled Your New Shockbyte Server in your email account. Click on Visit Shockbyte Panel to navigate to your server. If this link doesn't work, you can use this link. 3. Enter the email address you used to purchase the server, then click Sign In. 4. You will receive a prompt to enter your temporary password found in the email titled Your Temporary Shockbyte Panel Password in Step 1. Then click on Sign In. ::ProseNote{title="Important" description="Your control panel password is NOT the same as your Shockbyte client account password. Use the password provided in the email." appearance="default"} :: Accessing your Server Panel Existing User You can log into your server control panel using the link in the email sent or by visiting your My Servers page on the panel. 1. Open the email titled Your New Shockbyte Server in your email account. Click on Visit Shockbyte Panel to navigate to your server. If this link doesn't work, you can use this link. 2. Enter the email address you used to purchase the server, then click Sign In. 3. You will be prompted to enter your password and then click Sign In. 4. If you are accessing your server through https://panel.shockbyte.com/, you can find your server on the My Servers page. That's it! You should now be logged into your server control panel. If you think the control panel password you are using is incorrect, you may reset it by following this guide: How to Reset Your Control Panel Password