In some cases, a player's inventory may be corrupted, or they may be stuck in a corrupted chunk, meaning they cannot login, or that logging in will crash their game or in some cases even the server.
Although resetting the world will also fix this issue, you can manually delete that player's playerdata (.dat) file, which will reset their inventory and their location in the world. As most plugin information is stored in plugin files, not all of the player's plugin information will be deleted this way.
HOW TO FIND AND DELETE A USER'S PLAYERDATA
- Locate the players UUID, you can do this using a website such as namemc.com, the UUID will be the string of numbers and letters separated by dashes.
- Navigate to your server world, you can do this via your browser FTP file access or via FileZilla. We have a guide on finding your server files here - https://shockbyte.com/billing/knowledgebase/102/How-to-Access-Your-Server-Directory.html
- Find the “playerdata” folder, and then open it.
- Find and select the file which has the same name as that user's UUID, and then press delete.
- Restart your server.
HOW TO RESET A PLAYER ON AN OFFLINE SERVER
If you are running an offline server, UUIDs are generated differently than to normal, meaning that websites such as namemc will not give you the correct UUID, and won't even give you a UUID for players that do not exist. However, you can still follow the same steps as above once you have gotten your UUID, you will need to use an offline website, such as this one, to find your UUID - http://tools.glowingmines.eu/#loadIf you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php