Articles

 Cancel Automatic Payments (PayPal)

To cancel your automatic payments, please follow these instructions. Depending on if you have a...

 Create Sub-Account For Billing

It is possible to create a sub-account for the client area to give someone else access to perform...

 How to Add Funds to Your Account (Account Credit)

What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...

 How to Apply Credit to an Invoice

An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be...

 How to Cancel Your Services

It is unfortunate that you wish to cancel your service with us. If there were any issues with...

 How to Change PayPal Account Used for Payments

You can change the PayPal account used for your payments using the steps below: If you have...

 How to Change Payment Method

You can change the payment method for an invoice at any time using the steps below: View and...

 How to Order the Server Management Addon

What is the Server Management Addon? The Server Management Addon is an optional addon for your...

 How to Reset your Multicraft Password

We have a video tutorial available which explains the process: The Multicraft Password is what...

 How to Update Your Account Information

At Shockbyte, we keep some of your personal information on file so that we can contact you about...

 How to: Enable 2-Factor Authentication in Your Shockbyte Account

2-Factor Authentication(2FA) adds an extra layer of security to your account adding an additional...

 How to: Enable Two-Factor Authentication in Multicraft

We have a video tutorial for configuring 2-Factor Authentication in Multicraft:   This guide...

 Mobiamo Not Showing For SMS Payments

Unfortunately, Mobiamo only accepts payments that match a specific value. This varies per country...