Articles
To cancel your automatic payments, please follow these instructions. Depending on if you have a...
Create a Sub-Account for BillingIt is possible to create a sub-account for the client area to give someone else access to perform...
How to Add Funds to Your Account (Account Credit)What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...
How to Apply Credit to an InvoiceAn Account Credit is a prepaid balance deposited into your Shockbyte client account that can be...
How to Cancel Your ServicesIt is unfortunate that you wish to cancel your service with us. If there were any issues with...
How to Change PayPal Account Used for PaymentsYou can change the PayPal account used for your payments using the steps below: If you have...
How to Change Payment MethodYou can change the payment method for an invoice at any time using the steps below: View and...
How to Enable 2-Factor Authentication in Your Shockbyte Account2-Factor Authentication (2FA) adds an extra layer of security to your account adding an...
How to Enable Two-Factor Authentication in MulticraftWe have a video tutorial for configuring 2-Factor Authentication in Multicraft: This guide...
How to Order the Server Management AddonWhat is the Server Management Addon? The Server Management Addon is an optional addon for your...
How to Reset Your Multicraft PasswordWe have a video tutorial available which explains the process: The Multicraft Password is what...
How to Update Your Account InformationAt Shockbyte, we keep some of your personal information on file so that we can contact you about...
How to Update Your PayPal SubscriptionWhen performing an upgrade or downgrade on your server, PayPal does not always automatically...
Mobiamo Not Showing for SMS PaymentsUnfortunately, Mobiamo only accepts payments that match a specific value. This varies per country...