Knowledgebase

To cancel your automatic payments, please follow these instructions. Depending on if you have a...

It is possible to create a sub-account for the client area to give someone else access to perform...

What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...

An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be...

It is unfortunate that you wish to cancel your service with us. If there were any issues with...

You can change the PayPal account used for your payments using the steps below: If you have...

You can change the payment method for an invoice at any time using the steps below: View and...

What is the Server Management Addon? The Server Management Addon is an optional addon for your...

We have a video tutorial available which explains the process: The Multicraft Password is what...

At Shockbyte, we keep some of your personal information on file so that we can contact you about...

2-Factor Authentication(2FA) adds an extra layer of security to your account adding an additional...

We have a video tutorial for configuring 2-Factor Authentication in Multicraft:   This guide...

Unfortunately, Mobiamo only accepts payments that match a specific value. This varies per country...