Mobiamo Not Showing For SMS Payments

Unfortunately, Mobiamo only accepts payments that match a specific value. This varies per country and currency. If your invoice total does not match one of the supported values, Mobiamo will not be visible to you. You can find the accepted price points for your country/currency here: http://www.mobiamo.com/coverage

To avoid this issue, you can simply use the 'Add Funds' feature we offer to add credit to your account using one of the support values. You can follow the steps below:

  1. Using the Mobiamo coverage page, find the next supported price above the cost of your plan. For example, if your invoice with us is $12.50, the next price point might be $15 or $20 - you can find a supported price on the coverage page: http://www.mobiamo.com/coverage
  2. On your client area, navigate to Billing > Add Funds page or directly through this link: https://shockbyte.com/billing/clientarea.php?action=addfunds
    Mobiamo Payments

  3. Enter the supported price point you found and click 'Add Funds' to make your payment. This will add credit to your account for the amount you paid.
    Mobiamo Payments

  4. Find and open the invoice for your service (https://shockbyte.com/billing/clientarea.php?action=invoices). On this page, you should now see a button that says 'Apply Credit'. Click this and your invoice will now be paid.
    Mobiamo Payments

If this did not resolve your issue, contact our support so we can assist you further. When contacting us, please let us know your country, currency and invoice ID.

If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php

Mitchell Smith

Managing Director @ Shockbyte

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Create Sub-Account For Billing

It is possible to create a sub-account for the client area to give someone else access to perform...

How to Add Funds to Your Account (Account Credit)

What is Account Credit? Account Credit is a prepaid balance deposited into your Shockbyte client...

How to Apply Credit to an Invoice

An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be...

How to Cancel Your Services

It is unfortunate that you wish to cancel your service with us. If there were any issues with...

Cancel Automatic Payments (PayPal)

To cancel your automatic payments, please follow these instructions. Depending on if you have a...