Unfortunately, Mobiamo only accepts payments that match a specific value. This varies per country and currency. If your invoice total does not match one of the supported values, Mobiamo will not be visible to you. You can find the accepted price points for your country/currency here: http://www.mobiamo.com/coverage
To avoid this issue, you can simply use the 'Add Funds' feature we offer to add credit to your account using one of the support values. You can follow the steps below:
- Using the Mobiamo coverage page, find the next supported price above the cost of your plan. For example, if your invoice with us is $12.50, the next price point might be $15 or $20 - you can find a supported price on the coverage page: http://www.mobiamo.com/coverage
- On your client area, navigate to Billing > Add Funds page or directly through this link: https://shockbyte.com/billing/clientarea.php?action=addfunds
- Enter the supported price point you found and click 'Add Funds' to make your payment. This will add credit to your account for the amount you paid.
- Find and open the invoice for your service (https://shockbyte.com/billing/clientarea.php?action=invoices). On this page, you should now see a button that says 'Apply Credit'. Click this and your invoice will now be paid.
If this did not resolve your issue, contact our support so we can assist you further. When contacting us, please let us know your country, currency and invoice ID.If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php