An Account Credit is a prepaid balance deposited into your Shockbyte client account that can be used to pay for future invoices automatically.
When an unpaid invoice was already present prior to having credit added to your account, credit needs to be manually applied to pay for this invoice. This guide will show you how to do this by following the instructions below:
Manually Applying Credit to an Unpaid Invoice
- Log into your Shockbyte client account.
- Once logged in, on the top menu, navigate to Billing > My Invoices to view your invoices.
- On your My Invoices page, select the unpaid invoice you would like to pay.
- When viewing the invoice, a green indicator will let you know if you have an available credit balance. To use the credit towards the invoice, click Apply Credit.
You're done! The credit will instantly be applied to the invoice. If you had sufficient balance to pay the amount due in full, this will update the status of the invoice to Paid.
If you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php