If you are encountering the
530 Authentication failed error when accessing your server files via an FTP client such as FileZilla, it means that you are using an incorrect username or password.
In order to successfully access your server files, you can follow these tips:
- Ensure that you are using the correct username. Your FTP username can be found on the control panel under Files > FTP File Access. Please ensure that you enter the username exactly as it appears as there is a set of numbers at the end of the username that must be included. Note that the username and IP are different for each server.
(The numbers inside coloured circles have been added to the screenshots below to guide you on where to place each login detail.)
- Ensure that you are using the correct password. Your FTP password is the same as your Server Control Panel password. This was sent to you via email when your server was activated. The subject of the email is "Your Minecraft Server Details" or "Your Game Server Details".
Alternatively, you can view the history of all emails sent to you in your client area: https://shockbyte.com/billing/clientarea.php?action=emails
- Make sure that there are no spaces before or after the username and password. If you are copying and pasting the details in, try entering them manually (and vice versa).
- You can also try resetting your Server Control Panel password by following our guide: https://shockbyte.com/billing/knowledgebase/19/How-to-Reset-your-Multicraft-Password.html
We also have a guide available on how to manage your server files via an external FTP client such as FileZilla: https://shockbyte.com/billing/knowledgebase/40/How-to-use-FileZilla-for-FTP-File-Management.htmlIf you require any further assistance, please contact our support at: https://shockbyte.com/billing/submitticket.php